/* ── Portal-specific additions ── */

/* ── Shell Safety (Sprint 02) ── */
.cp-section { min-width: 0; }
.cp-two-col > * { min-width: 0; }
.cp-info-grid > * { min-width: 0; }
.cp-proof-grid > * { min-width: 0; }
.cp-action-bar { min-width: 0; }

/* ── Ticket Detail Page ── */
.cp-ticket-page { opacity: 1; animation: cpSlideIn 0.2s ease; }
@keyframes cpSlideIn { from { transform: translateY(6px); } to { transform: translateY(0); } }

.cp-ticket-header {
  display: flex; align-items: flex-start; justify-content: space-between; gap: 16px;
  padding: 20px 24px; background: var(--gc-surface); border-radius: var(--gc-radius-lg);
  border: 1px solid var(--gc-border-light); box-shadow: var(--gc-shadow-sm); margin-bottom: 20px;
}
.cp-ticket-header-right { flex: 1; min-width: 0; }
.cp-ticket-header-left { display: flex; gap: 8px; flex-shrink: 0; }
.cp-ticket-id { font-family: var(--gc-font-en); font-size: 13px; font-weight: 700; color: var(--gc-blue); margin-bottom: 4px; }
.cp-ticket-title { font-size: 17px; font-weight: 700; font-family: var(--gc-font-ar); color: var(--gc-text); margin-bottom: 8px; line-height: 1.4; }
.cp-ticket-meta { display: flex; flex-wrap: wrap; gap: 12px; font-size: 12px; color: var(--gc-text-secondary); font-family: var(--gc-font-ar); }
.cp-ticket-meta-item { display: flex; align-items: center; gap: 4px; }
.cp-ticket-meta-item i { width: 14px; height: 14px; opacity: 0.6; }

/* ── Badges Row ── */
.cp-badges { display: flex; flex-wrap: wrap; gap: 8px; margin-bottom: 12px; }
.cp-badge { display: inline-flex; align-items: center; gap: 4px; padding: 3px 10px; border-radius: 999px; font-size: 11px; font-weight: 600; font-family: var(--gc-font-ar); line-height: 1.25; }

/* ── Info Grid ── */
.cp-info-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(180px, 1fr)); gap: 12px; margin-bottom: 20px; }
.cp-info-item { padding: 14px 16px; border-radius: var(--gc-radius-md); background: var(--gc-bg); }
.cp-info-label { font-size: 11px; color: var(--gc-text-tertiary); font-family: var(--gc-font-ar); margin-bottom: 4px; display: flex; align-items: center; gap: 4px; }
.cp-info-label i { width: 13px; height: 13px; }
.cp-info-value { font-size: 13px; font-weight: 600; color: var(--gc-text); font-family: var(--gc-font-ar); line-height: 1.4; }

/* ── Section Card ── */
.cp-section { background: var(--gc-surface); border-radius: var(--gc-radius-md); padding: 20px; box-shadow: var(--gc-shadow-sm); border: 1px solid var(--gc-border-light); margin-bottom: 20px; }
.cp-section-title { display: flex; align-items: center; gap: 8px; font-size: 14px; font-weight: 700; font-family: var(--gc-font-ar); color: var(--gc-text); margin-bottom: 14px; line-height: 1.35; }
.cp-section-title i { width: 20px; height: 20px; color: var(--gc-blue); }

/* ── Timeline ── */
.cp-timeline { display: flex; flex-direction: column; gap: 0; padding-right: 4px; }
.cp-timeline-item { display: flex; gap: 14px; position: relative; padding-bottom: 18px; }
.cp-timeline-dot-wrap { display: flex; flex-direction: column; align-items: center; flex-shrink: 0; width: 24px; }
.cp-timeline-dot { width: 10px; height: 10px; border-radius: 50%; flex-shrink: 0; z-index: 1; border: 2px solid var(--gc-surface); }
.cp-timeline-line { flex: 1; width: 2px; background: var(--gc-border-light); margin-top: 2px; }
.cp-timeline-content { flex: 1; }
.cp-timeline-time { font-size: 11px; color: var(--gc-text-tertiary); font-family: var(--gc-font-ar); margin-bottom: 2px; }
.cp-timeline-action { font-size: 13px; color: var(--gc-text); font-family: var(--gc-font-ar); line-height: 1.5; overflow-wrap: anywhere; word-break: break-word; }
.cp-timeline-actor { font-size: 11px; color: var(--gc-text-secondary); font-family: var(--gc-font-ar); }

/* ── Notes ── */
.cp-note { padding: 14px 16px; border-radius: var(--gc-radius-md); background: var(--gc-bg); margin-bottom: 10px; border-right: 3px solid var(--gc-blue); }
.cp-note-internal { border-right-color: var(--gc-gold); background: var(--gc-gold-soft); }
.cp-note-manager { border-right-color: var(--gc-navy); background: #E0EAF3; }
.cp-note-qa { border-right-color: #C2185B; background: #FDE6F2; }
.cp-note-sla { border-right-color: #7C3AED; background: #F0E6FA; }
.cp-note-citizen { border-right-color: var(--gc-success); background: var(--gc-success-soft); }
.cp-note-header { display: flex; justify-content: space-between; margin-bottom: 6px; }
.cp-note-author { font-size: 12px; font-weight: 600; color: var(--gc-text); font-family: var(--gc-font-ar); }
.cp-note-role { font-size: 11px; color: var(--gc-text-tertiary); font-family: var(--gc-font-ar); }
.cp-note-time { font-size: 11px; color: var(--gc-text-tertiary); font-family: var(--gc-font-ar); }
.cp-note-text { font-size: 13px; color: var(--gc-text-secondary); font-family: var(--gc-font-ar); line-height: 1.55; }

/* ── Proof Items ── */
.cp-proof-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(200px, 1fr)); gap: 10px; }
.cp-proof-item { display: flex; align-items: center; gap: 10px; padding: 12px 14px; border-radius: 10px; background: var(--gc-bg); border: 1px solid var(--gc-border-light); }
.cp-proof-icon { width: 36px; height: 36px; border-radius: 8px; display: flex; align-items: center; justify-content: center; flex-shrink: 0; }
.cp-proof-icon.image { background: var(--gc-blue-soft); color: var(--gc-blue); }
.cp-proof-icon.pdf { background: var(--gc-critical-soft); color: var(--gc-critical); }
.cp-proof-name { font-size: 12px; font-weight: 500; color: var(--gc-text); font-family: var(--gc-font-ar); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.cp-proof-meta { font-size: 10px; color: var(--gc-text-tertiary); font-family: var(--gc-font-ar); }

/* ── Forms ── */
.cp-textarea { width: 100%; min-height: 80px; padding: 10px 12px; border: 1px solid var(--gc-border); border-radius: var(--gc-radius-sm); background: var(--gc-bg); font-family: var(--gc-font-ar); font-size: 13px; color: var(--gc-text); resize: vertical; direction: rtl; line-height: 1.55; }
.cp-textarea:focus { border-color: var(--gc-blue); outline: none; box-shadow: 0 0 0 3px rgba(20,93,160,0.1); }
.cp-textarea::placeholder { color: var(--gc-text-tertiary); }

.cp-select { padding: 8px 12px; border: 1px solid var(--gc-border); border-radius: var(--gc-radius-sm); background: var(--gc-surface); font-family: var(--gc-font-ar); font-size: 13px; color: var(--gc-text); cursor: pointer; direction: rtl; }
.cp-select:focus { border-color: var(--gc-blue); outline: none; box-shadow: 0 0 0 3px rgba(20,93,160,0.1); }

/* ── QA Return Banner ── */
.cp-qa-banner { display: flex; align-items: flex-start; gap: 12px; padding: 16px 20px; border-radius: var(--gc-radius-md); background: #FDE6F2; border: 1px solid rgba(194,24,91,0.15); margin-bottom: 20px; }
.cp-qa-banner i { width: 22px; height: 22px; color: #C2185B; flex-shrink: 0; margin-top: 2px; }
.cp-qa-banner-title { font-size: 14px; font-weight: 700; color: #C2185B; font-family: var(--gc-font-ar); margin-bottom: 4px; }
.cp-qa-banner-text { font-size: 13px; color: var(--gc-text-secondary); font-family: var(--gc-font-ar); line-height: 1.5; }

/* ── Reopened Banner ── */
.cp-reopen-banner { display: flex; align-items: flex-start; gap: 12px; padding: 16px 20px; border-radius: var(--gc-radius-md); background: var(--gc-warning-soft); border: 1px solid rgba(217,144,0,0.15); margin-bottom: 20px; }
.cp-reopen-banner i { width: 22px; height: 22px; color: var(--gc-warning); flex-shrink: 0; margin-top: 2px; }

/* ── Upload Zone ── */
.cp-upload-zone { display: flex; align-items: center; justify-content: center; gap: 8px; padding: 24px; border: 2px dashed var(--gc-border); border-radius: var(--gc-radius-md); background: var(--gc-bg); color: var(--gc-text-secondary); font-size: 13px; font-family: var(--gc-font-ar); cursor: pointer; transition: all 0.15s; }
.cp-upload-zone:hover { border-color: var(--gc-blue); background: var(--gc-blue-soft); color: var(--gc-blue); }
.cp-upload-zone i { width: 20px; height: 20px; }

/* ── Action Bar ── */
.cp-action-bar { display: flex; flex-wrap: wrap; gap: 8px; padding: 16px 20px; background: var(--gc-surface); border-radius: var(--gc-radius-md); border: 1px solid var(--gc-border-light); box-shadow: var(--gc-shadow-sm); position: sticky; bottom: 16px; z-index: 10; }

/* ── Queue Header ── */
.cp-queue-header { display: flex; align-items: center; justify-content: space-between; margin-bottom: 16px; }
.cp-queue-title { font-size: 14px; font-weight: 700; font-family: var(--gc-font-ar); color: var(--gc-text); line-height: 1.35; }
.cp-queue-count { font-size: 13px; color: var(--gc-text-secondary); font-family: var(--gc-font-ar); }

/* ── Status Select Dropdown ── */
.cp-status-select { position: relative; display: inline-block; }
.cp-status-dropdown { position: absolute; top: 100%; right: 0; z-index: 100; min-width: 200px; background: var(--gc-surface); border: 1px solid var(--gc-border); border-radius: var(--gc-radius-md); box-shadow: var(--gc-shadow-lg); padding: 6px; margin-top: 4px; }
.cp-status-option { display: flex; align-items: center; gap: 8px; width: 100%; padding: 8px 12px; border: none; background: transparent; border-radius: 6px; font-size: 13px; font-family: var(--gc-font-ar); color: var(--gc-text); cursor: pointer; text-align: right; }
.cp-status-option:hover { background: var(--gc-muted); }
.cp-status-dot { width: 8px; height: 8px; border-radius: 50%; flex-shrink: 0; }

/* ── Modal / Overlay ── */
.cp-modal-overlay { position: fixed; inset: 0; background: rgba(11,46,74,0.35); backdrop-filter: blur(3px); z-index: 1000; display: flex; align-items: center; justify-content: center; }
.cp-modal { width: 480px; max-width: 90vw; max-height: 85vh; overflow-y: auto; background: var(--gc-surface); border-radius: var(--gc-radius-lg); box-shadow: var(--gc-shadow-lg); padding: 24px; }
.cp-modal-title { font-size: 16px; font-weight: 700; font-family: var(--gc-font-ar); color: var(--gc-text); margin-bottom: 14px; display: flex; align-items: center; gap: 8px; line-height: 1.35; }
.cp-modal-title i { width: 22px; height: 22px; color: var(--gc-blue); }
.cp-modal-actions { display: flex; gap: 8px; margin-top: 20px; padding-top: 16px; border-top: 1px solid var(--gc-border-light); }

/* ── Toast ── */
.cp-toast { position: fixed; bottom: 24px; left: 50%; transform: translateX(-50%); z-index: 999; display: flex; align-items: center; gap: 10px; padding: 12px 24px; border-radius: var(--gc-radius-md); background: var(--gc-navy); color: #fff; font-size: 13px; font-family: var(--gc-font-ar); box-shadow: var(--gc-shadow-lg); animation: cpToastIn 0.3s ease; }
@keyframes cpToastIn { from { opacity: 0; transform: translate(-50%, 12px); } to { opacity: 1; transform: translate(-50%, 0); } }
.cp-toast i { width: 18px; height: 18px; color: var(--gc-gold); }

/* ── Two Column Layout ── */
.cp-two-col { display: grid; grid-template-columns: minmax(0, 1fr) 340px; gap: 20px; min-width: 0; }
.cp-two-col > * { min-width: 0; }
@media (max-width: 1200px) { .cp-two-col { grid-template-columns: 1fr; } }

/* ── Back button ── */
.cp-back-btn { display: inline-flex; align-items: center; gap: 6px; padding: 6px 14px; border-radius: 8px; border: 1px solid var(--gc-border); background: var(--gc-surface); font-size: 13px; font-family: var(--gc-font-ar); color: var(--gc-text-secondary); cursor: pointer; transition: all 0.15s; margin-bottom: 16px; }
.cp-back-btn:hover { background: var(--gc-muted); color: var(--gc-text); }
.cp-back-btn i { width: 16px; height: 16px; }

/* ── Resolution Card ── */
.cp-resolution-card { padding: 18px 20px; border-radius: var(--gc-radius-md); background: var(--gc-success-soft); border: 1px solid rgba(22,138,69,0.12); }
.cp-resolution-title { display: flex; align-items: center; gap: 8px; font-size: 14px; font-weight: 700; color: var(--gc-success); font-family: var(--gc-font-ar); margin-bottom: 10px; }
.cp-resolution-title i { width: 20px; height: 20px; }
.cp-resolution-text { font-size: 13px; color: var(--gc-text-secondary); font-family: var(--gc-font-ar); line-height: 1.55; }

/* ══════ CDP01 Operations Dashboard ══════ */

/* Attention Strip */
.cdp01-attention {
  padding: 18px 22px; border-radius: var(--gc-radius-md);
  background: linear-gradient(135deg, #FFFBF0 0%, #FFF8E1 100%);
  border: 1px solid rgba(198,154,46,0.18);
  border-right: 3px solid var(--gc-gold); margin-bottom: 24px;
  box-shadow: 0 2px 8px rgba(198,154,46,0.06);
}
.cdp01-attention-title {
  display: flex; align-items: center; gap: 8px;
  font-size: 15px; font-weight: 700; color: var(--gc-gold-deep);
  font-family: var(--gc-font-ar); margin-bottom: 14px;
}
.cdp01-attention-item {
  display: flex; align-items: flex-start; gap: 10px;
  padding: 10px 14px; border-radius: 8px;
  background: rgba(255,255,255,0.75);
  cursor: pointer; transition: background 0.15s;
}
.cdp01-attention-item:hover { background: rgba(255,255,255,0.95); }

/* Activity Timeline */
.cdp01-activity-item {
  display: flex; align-items: flex-start; gap: 10px;
  padding: 12px 0; border-bottom: 1px solid var(--gc-border-light);
  transition: background 0.15s;
}
.cdp01-activity-item:last-child { border-bottom: none; }
.cdp01-activity-item:hover { background: rgba(20,93,160,0.02); }
.cdp01-activity-dot {
  width: 8px; height: 8px; border-radius: 50%;
  flex-shrink: 0; margin-top: 6px;
}

/* CDP01 KPI responsive */
@media (max-width: 1400px) {
  .gc-kpi-grid[style*="repeat(5"] { grid-template-columns: repeat(3, 1fr) !important; }
}
@media (max-width: 900px) {
  .gc-kpi-grid[style*="repeat(5"] { grid-template-columns: repeat(2, 1fr) !important; }
}

/* ── Responsive ── */
@media (max-width: 1100px) {
  .cp-info-grid { grid-template-columns: repeat(2, 1fr); }
  .cp-proof-grid { grid-template-columns: 1fr; }
}

/* ══════ CDP02 Assigned Tickets Queue ══════ */

/* Action Dropdown */
.cdp02-action-dropdown {
  position: absolute; top: 100%; left: 0; z-index: 100; min-width: 220px;
  background: var(--gc-surface); border: 1px solid var(--gc-border);
  border-radius: var(--gc-radius-md); box-shadow: var(--gc-shadow-lg);
  padding: 6px; margin-top: 4px;
}
.cdp02-action-item {
  display: flex; align-items: center; gap: 8px; width: 100%;
  padding: 8px 12px; border: none; background: transparent; border-radius: 6px;
  font-size: 12px; font-family: var(--gc-font-ar); color: var(--gc-text);
  cursor: pointer; text-align: right; transition: background 0.12s; white-space: nowrap;
}
.cdp02-action-item:hover { background: var(--gc-muted); }
.cdp02-action-item:focus-visible { outline: 2px solid var(--gc-blue); outline-offset: 1px; background: var(--gc-muted); }
.cdp02-action-item i { color: var(--gc-blue); }

/* CDP02 Main Grid Layout (Sprint 04) */
.cdp02-main-grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 300px;
  gap: 16px;
  align-items: start;
}
.cdp02-main-column { min-width: 0; }
.cdp02-side-column { min-width: 0; }

@media (max-width: 1200px) {
  .cdp02-main-grid { grid-template-columns: minmax(0, 1fr); }
}

/* CDP02 KPI Grid (Sprint 04) */
.cdp02-kpi-grid {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 14px;
  margin-bottom: 20px;
}
.cdp02-kpi-grid > * { min-width: 0; }

@media (max-width: 1400px) {
  .cdp02-kpi-grid { grid-template-columns: repeat(3, 1fr); }
}
@media (max-width: 900px) {
  .cdp02-kpi-grid { grid-template-columns: repeat(2, 1fr); }
}

/* CDP02 Table (Sprint 04) */
.cdp02-table th,
.cdp02-table td {
  padding: 10px 12px;
}
.cdp02-table td {
  padding: 11px 12px;
}

/* CDP02 Controlled Two-Line Text (Sprint 04.1) */
.cdp02-cell-wrap-2 {
  display: -webkit-box;
  -webkit-box-orient: vertical;
  -webkit-line-clamp: 2;
  overflow: hidden;
  line-height: 1.5;
  max-height: 3em;
  overflow-wrap: anywhere;
}

/* CDP02 Next Action Overflow Safety (Sprint 04.1) */
.cdp02-next-action {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  max-width: 100%;
  overflow: hidden;
}
.cdp02-next-action-text {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

/* ══════════════════════════════════════════════════════════
   CDP03 — Case 360 Styles
   ══════════════════════════════════════════════════════════ */

.cdp03-case360 { animation: cpSlideIn 0.25s ease; }

/* ── Header ── */
.cdp03-header {
  display: flex; align-items: flex-start; justify-content: space-between; gap: 20px;
  padding: 22px 24px; background: var(--gc-surface); border-radius: var(--gc-radius-lg);
  border: 1px solid var(--gc-border-light); box-shadow: var(--gc-shadow-sm); margin-bottom: 20px;
  min-width: 0;
}
.cdp03-header-info { flex: 1; min-width: 0; }
.cdp03-header-top { display: flex; align-items: center; gap: 12px; margin-bottom: 6px; }
.cdp03-ticket-id { font-family: var(--gc-font-en); font-size: 13px; font-weight: 700; color: var(--gc-blue); }
.cdp03-header-source { display: flex; align-items: center; gap: 4px; font-size: 11px; color: var(--gc-text-tertiary); font-family: var(--gc-font-ar); }
.cdp03-header-source i { width: 13px; height: 13px; }
.cdp03-header-title { font-size: 18px; font-weight: 700; font-family: var(--gc-font-ar); color: var(--gc-text); margin: 0 0 6px; line-height: 1.45; display: -webkit-box; -webkit-box-orient: vertical; -webkit-line-clamp: 2; overflow: hidden; overflow-wrap: anywhere; }
.cdp03-header-subtitle { font-size: 13px; color: var(--gc-text-secondary); font-family: var(--gc-font-ar); margin: 0 0 12px; line-height: 1.6; }
.cdp03-badges { display: flex; flex-wrap: wrap; gap: 6px; margin-bottom: 10px; }
.cdp03-badges .cp-badge i { width: 11px; height: 11px; }

/* ── Header Actions ── */
.cdp03-header-actions { display: flex; gap: 8px; flex-shrink: 0; align-items: flex-start; flex-wrap: wrap; }
.cdp03-more-actions { position: relative; }
.cdp03-action-menu {
  position: absolute; top: 100%; left: 0; z-index: 200; min-width: 220px;
  background: var(--gc-surface); border: 1px solid var(--gc-border); border-radius: var(--gc-radius-md);
  box-shadow: var(--gc-shadow-lg); padding: 6px; margin-top: 4px;
  max-height: 280px; overflow-y: auto;
}

/* ── Two column layout ── */
.cdp03-layout { display: grid; grid-template-columns: minmax(0, 1fr) 380px; gap: 20px; align-items: start; min-width: 0; }
.cdp03-main-col { display: flex; flex-direction: column; gap: 0; min-width: 0; }
.cdp03-side-col { display: flex; flex-direction: column; gap: 0; min-width: 0; }
@media (max-width: 1200px) { .cdp03-layout { grid-template-columns: 1fr; } }

/* ── Section styling ── */
.cdp03-section { position: relative; }

/* ── Summary Grid ── */
.cdp03-summary-grid {
  display: grid; grid-template-columns: repeat(auto-fill, minmax(200px, 1fr)); gap: 10px;
}
.cdp03-summary-item { padding: 12px 14px; border-radius: 10px; background: var(--gc-bg); }
.cdp03-summary-label {
  font-size: 11px; color: var(--gc-text-tertiary); font-family: var(--gc-font-ar);
  margin-bottom: 4px; display: flex; align-items: center; gap: 4px;
}
.cdp03-summary-label i { width: 13px; height: 13px; }
.cdp03-summary-value { font-size: 14px; font-weight: 600; color: var(--gc-text); font-family: var(--gc-font-ar); line-height: 1.4; }

/* ── Ownership ── */
.cdp03-ownership-grid { display: flex; flex-direction: column; gap: 0; }
.cdp03-ownership-row {
  display: flex; align-items: center; gap: 12px; padding: 12px 14px;
  border-bottom: 1px solid var(--gc-border-light); transition: background 0.12s;
}
.cdp03-ownership-row:last-child { border-bottom: none; }
.cdp03-ownership-row:hover { background: var(--gc-bg); }
.cdp03-owner-accent { background: var(--gc-blue-soft); border-radius: 10px; border-bottom: none; margin-bottom: 2px; }
.cdp03-owner-accent:hover { background: var(--gc-blue-soft); }
.cdp03-ownership-icon {
  width: 36px; height: 36px; border-radius: 10px; display: flex; align-items: center;
  justify-content: center; background: var(--gc-muted); flex-shrink: 0;
}
.cdp03-ownership-icon i { width: 18px; height: 18px; color: var(--gc-blue); }
.cdp03-owner-accent .cdp03-ownership-icon { background: var(--gc-blue); }
.cdp03-owner-accent .cdp03-ownership-icon i { color: #fff; }
.cdp03-ownership-label { font-size: 11px; color: var(--gc-text-tertiary); font-family: var(--gc-font-ar); margin-bottom: 2px; }
.cdp03-ownership-value { font-size: 14px; font-weight: 600; color: var(--gc-text); font-family: var(--gc-font-ar); }

/* ── SLA Panel ── */
.cdp03-sla-hero {
  padding: 18px; border-radius: 12px; text-align: center; margin-bottom: 14px;
}
.cdp03-sla-hero-state { font-size: 20px; font-weight: 700; font-family: var(--gc-font-ar); }
.cdp03-sla-hero-remaining { font-size: 14px; font-family: var(--gc-font-ar); margin-top: 4px; opacity: 0.85; }
.cdp03-sla-esc-link {
  margin-top: 8px; padding: 6px 12px; border-radius: 6px; background: rgba(0,0,0,0.06);
  font-size: 11px; font-weight: 600; color: var(--gc-critical); font-family: var(--gc-font-ar); display: inline-block;
}
.cdp03-sla-details { display: flex; flex-direction: column; gap: 0; }
.cdp03-sla-row {
  display: flex; justify-content: space-between; align-items: center;
  padding: 8px 0; border-bottom: 1px solid var(--gc-border-light);
  font-size: 12px; font-family: var(--gc-font-ar);
}
.cdp03-sla-row:last-child { border-bottom: none; }
.cdp03-sla-row-label { color: var(--gc-text-secondary); }
.cdp03-sla-row-value { font-weight: 600; color: var(--gc-text); }

/* ── Escalation Hero ── */
.cdp03-esc-hero {
  padding: 16px; border-radius: 12px; text-align: center; margin-bottom: 14px;
}
.cdp03-esc-level { font-size: 18px; font-weight: 700; font-family: var(--gc-font-ar); }
.cdp03-esc-reason { font-size: 13px; font-family: var(--gc-font-ar); margin-top: 4px; color: var(--gc-text-secondary); }

/* ── Signal Row ── */
.cdp03-signal-row {
  padding: 10px 14px; border-radius: 8px; background: var(--gc-bg);
  border-right: 3px solid var(--gc-text-tertiary);
}

/* ── Helper note ── */
.cdp03-helper-note {
  display: flex; align-items: flex-start; gap: 6px; margin-top: 14px;
  padding: 10px 12px; border-radius: 8px; background: var(--gc-muted);
  font-size: 11px; color: var(--gc-text-tertiary); font-family: var(--gc-font-ar); line-height: 1.6;
}
.cdp03-helper-note i { width: 14px; height: 14px; flex-shrink: 0; margin-top: 1px; }

/* ── Count badge ── */
.cdp03-count-badge {
  display: inline-flex; align-items: center; justify-content: center;
  min-width: 22px; height: 22px; border-radius: 11px; padding: 0 6px;
  background: var(--gc-muted); font-size: 11px; font-weight: 700;
  font-family: var(--gc-font-en); color: var(--gc-text-secondary); margin-right: 6px;
}

/* ── Empty section text ── */
.cdp03-empty-section {
  font-size: 13px; color: var(--gc-text-tertiary); font-family: var(--gc-font-ar);
  padding: 12px 0; text-align: center;
}

/* ── Empty state (no ticket) ── */
.cdp03-empty-state {
  display: flex; flex-direction: column; align-items: center; justify-content: center;
  min-height: 50vh; gap: 8px;
}

/* ── CDP03 responsive ── */
@media (max-width: 1100px) {
  .cdp03-summary-grid { grid-template-columns: repeat(2, 1fr); }
  .cdp03-header { flex-direction: column; }
  .cdp03-header-actions { width: 100%; justify-content: flex-start; }
}

/* ══════════════════════════════════════════════════════════
   CDP04 — Assignment & Routing Review
   ══════════════════════════════════════════════════════════ */
.cdp04-overlay {
  position: fixed; inset: 0; z-index: 1000;
  background: rgba(11,46,74,0.55);
  display: flex; align-items: center; justify-content: center;
  padding: 16px; backdrop-filter: blur(3px);
}
.cdp04-panel {
  background: var(--gc-surface); border-radius: var(--gc-radius-lg);
  width: 100%; max-width: 1120px; max-height: calc(100vh - 32px);
  display: flex; flex-direction: column;
  box-shadow: 0 24px 80px rgba(0,0,0,0.35); overflow: hidden; direction: rtl;
}
.cdp04-panel-header {
  padding: 20px 28px 16px;
  border-bottom: 1px solid var(--gc-border-light);
  background: var(--gc-surface); flex-shrink: 0;
}
.cdp04-panel-body { flex: 1 1 auto; min-height: 0; overflow-y: auto; padding: 24px 28px; -webkit-overflow-scrolling: touch; }
.cdp04-layout { display: grid; grid-template-columns: minmax(0, 1fr) 340px; gap: 20px; align-items: start; min-width: 0; }
.cdp04-main-col { display: flex; flex-direction: column; gap: 16px; min-width: 0; }
.cdp04-side-col { display: flex; flex-direction: column; gap: 16px; min-width: 0; }
.cdp04-panel-footer {
  padding: 14px 28px; border-top: 1px solid var(--gc-border-light);
  display: flex; gap: 10px; flex-wrap: wrap; align-items: center;
  flex-shrink: 0; background: var(--gc-surface);
}

/* Snapshot grid */
.cdp04-snapshot-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 0; }
.cdp04-snapshot-item {
  display: flex; flex-direction: column; gap: 3px;
  padding: 10px 14px; border-bottom: 1px solid var(--gc-border-light);
}
.cdp04-snapshot-item:nth-child(odd) { border-left: 1px solid var(--gc-border-light); }
.cdp04-snapshot-label {
  display: flex; align-items: center; gap: 5px;
  font-size: 11px; color: var(--gc-text-tertiary); font-family: var(--gc-font-ar);
}
.cdp04-snapshot-value {
  font-size: 13px; font-weight: 600; color: var(--gc-text); font-family: var(--gc-font-ar);
}

/* Checklist */
.cdp04-check-item {
  display: flex; align-items: center; gap: 10px;
  padding: 10px 12px; border-radius: 8px;
  background: var(--gc-bg); border: 1px solid var(--gc-border-light);
  transition: border-color 0.15s;
}
.cdp04-check-item:hover { border-color: var(--gc-border); }
.cdp04-check-label {
  flex: 1; font-size: 13px; font-family: var(--gc-font-ar);
  color: var(--gc-text); font-weight: 500;
}
.cdp04-check-state {
  display: inline-flex; align-items: center; gap: 4px;
  padding: 3px 10px; border-radius: 6px;
  font-size: 11px; font-weight: 600; font-family: var(--gc-font-ar);
  cursor: pointer; border: none; user-select: none; background: none;
}
.cdp04-check-state.valid { background: var(--gc-success-soft); color: var(--gc-success); }
.cdp04-check-state.review { background: var(--gc-warning-soft); color: var(--gc-warning); }
.cdp04-check-state.na { background: var(--gc-muted); color: var(--gc-text-tertiary); cursor: default; }

/* Decision options */
.cdp04-decision-opt {
  display: flex; align-items: center; gap: 10px;
  padding: 10px 14px; border-radius: 8px;
  background: var(--gc-bg); border: 1.5px solid var(--gc-border-light);
  cursor: pointer; transition: all 0.15s;
  font-size: 13px; font-family: var(--gc-font-ar); color: var(--gc-text);
}
.cdp04-decision-opt:hover { border-color: var(--gc-blue); }
.cdp04-decision-opt.selected {
  border-color: var(--gc-blue); background: var(--gc-blue-soft); font-weight: 600;
}
.cdp04-decision-radio {
  width: 16px; height: 16px; border-radius: 50%;
  border: 2px solid var(--gc-border); flex-shrink: 0;
  display: flex; align-items: center; justify-content: center;
  transition: border-color 0.15s;
}
.cdp04-decision-opt.selected .cdp04-decision-radio { border-color: var(--gc-blue); }
.cdp04-decision-opt.selected .cdp04-decision-radio::after {
  content: ''; width: 8px; height: 8px; border-radius: 50%; background: var(--gc-blue);
}

/* Suggestions */
.cdp04-suggestion {
  display: flex; align-items: center; gap: 10px;
  padding: 10px 12px; border-radius: 8px;
  background: var(--gc-bg); border: 1px solid var(--gc-border-light);
  cursor: pointer; transition: all 0.15s;
}
.cdp04-suggestion:hover { border-color: var(--gc-blue); background: var(--gc-blue-soft); }

/* Warnings */
.cdp04-warning {
  display: flex; align-items: flex-start; gap: 10px;
  padding: 12px 14px; border-radius: 8px;
  font-size: 13px; font-family: var(--gc-font-ar); line-height: 1.6;
}
.cdp04-warning.critical { background: var(--gc-critical-soft); color: var(--gc-critical); border-right: 3px solid var(--gc-critical); }
.cdp04-warning.warning { background: var(--gc-warning-soft); color: var(--gc-warning); border-right: 3px solid var(--gc-warning); }
.cdp04-warning.info { background: var(--gc-blue-soft); color: var(--gc-blue); border-right: 3px solid var(--gc-blue); }

/* CDP04 responsive */
@media (max-width: 900px) {
  .cdp04-layout { grid-template-columns: 1fr; }
  .cdp04-snapshot-grid { grid-template-columns: 1fr; }
  .cdp04-snapshot-item:nth-child(odd) { border-left: none; }
}

/* CDP04 Confirmation Panel */
.cdp04-confirm { padding: 8px 0; }
.cdp04-confirm-title { font-size: 16px; font-weight: 700; font-family: var(--gc-font-ar); color: var(--gc-text); margin-bottom: 20px; display: flex; align-items: center; gap: 8px; }
.cdp04-confirm-title i { width: 22px; height: 22px; color: var(--gc-blue); }
.cdp04-confirm-card { padding: 16px 18px; border-radius: 10px; background: var(--gc-bg); border: 1px solid var(--gc-border-light); margin-bottom: 12px; }
.cdp04-confirm-label { font-size: 11px; color: var(--gc-text-tertiary); font-family: var(--gc-font-ar); margin-bottom: 4px; display: flex; align-items: center; gap: 4px; }
.cdp04-confirm-value { font-size: 14px; font-weight: 600; color: var(--gc-text); font-family: var(--gc-font-ar); line-height: 1.5; }
@media (max-width: 600px) { .cdp04-confirm .cdp04-confirm-card + div[style*="grid"] { grid-template-columns: 1fr !important; } }

/* ══════════════════════════════════════════════════════════
   CDP05 — In Progress Workspace (مساحة تنفيذ الشكوى)
   ══════════════════════════════════════════════════════════ */
.cdp05-overlay {
  position: fixed; inset: 0; z-index: 1000;
  background: rgba(11,46,74,0.55);
  display: flex; align-items: center; justify-content: center;
  padding: 16px; backdrop-filter: blur(3px);
}
.cdp05-panel {
  background: var(--gc-surface); border-radius: var(--gc-radius-lg);
  width: 100%; max-width: 1200px; max-height: calc(100vh - 32px);
  display: flex; flex-direction: column;
  box-shadow: 0 24px 80px rgba(0,0,0,0.35); overflow: hidden; direction: rtl;
}
.cdp05-panel-header {
  padding: 20px 28px 16px;
  border-bottom: 1px solid var(--gc-border-light);
  background: var(--gc-surface); flex-shrink: 0;
}
.cdp05-panel-body { flex: 1; overflow-y: auto; padding: 24px 28px; }
.cdp05-layout { display: grid; grid-template-columns: 1fr 380px; gap: 20px; align-items: start; min-width: 0; }
.cdp05-main-col { display: flex; flex-direction: column; gap: 0; min-width: 0; }
.cdp05-side-col { display: flex; flex-direction: column; gap: 0; min-width: 0; }

.cdp05-progress-item {
  display: flex; align-items: flex-start; gap: 10px;
  padding: 12px 14px; border-radius: 8px;
  background: var(--gc-bg); border-right: 3px solid var(--gc-success);
}
.cdp05-blocker-item {
  display: flex; align-items: flex-start; gap: 10px;
  padding: 12px 14px; border-radius: 8px;
  background: var(--gc-warning-soft); border-right: 3px solid var(--gc-warning);
}
.cdp05-blocker-item.resolved {
  background: var(--gc-muted); border-right-color: var(--gc-text-tertiary); opacity: 0.7;
}

/* CDP05 responsive */
@media (max-width: 900px) {
  .cdp05-layout { grid-template-columns: 1fr; }
}